Frequently Asked Questions

• Where is my package? +

  Once your order has shipped, you will receive a tracking email with a link to follow your package. If you have not received this email, please check your spam folder or contact us.
• How do I place an order? +

  Browse our store, add items to your cart, and proceed to checkout. We accept all major credit cards and PayPal. You will receive a confirmation email once your order is placed.
• How do I cancel / make changes to an order? +

  If you need to cancel or make changes to your order, please contact us as soon as possible. We process orders quickly and may not be able to make changes once fulfillment has begun.
• Minor packaging wear +

  Our products are carefully packaged, but minor wear on packaging can occasionally occur during transit. If you receive a damaged item, please contact us with photos and we will make it right.
• Why hasn't my order shipped? +

  Pre-order and Kickstarter items ship on their stated fulfillment dates. In-stock items typically ship within 2–5 business days. If your order is outside this window, please reach out and we will investigate.
• Is Yokai Comics secure? +

  Yes. Our store is powered by Shopify, which uses industry-standard SSL encryption to protect your personal and payment information. We never store your full card details.
• Who do you use for shipping? +

  We ship via USPS, UPS, and international carriers depending on your location. Carrier selection is based on package size, weight, and destination to ensure the best rates and delivery times.